What are we using your personal information for?

In order to be of service to you and to carry out our work as efficiently and effectively as possible, I Have Tickets processes your personal data.

The terms in bold below have the following meaning in this Privacy Statement

I Have Tickets / Jac-Y-Do / IHT: the company Jac-Y-Do VOF located in Meppel.
Privacy Statement: this privacy statement from I Have Tickets (Jac-Y-Do) hereinafter referred to as IHT;
Event: an organized event, such as an event of musical, cultural, sporting and / or recreational nature, for which Organizer / Seller sells Tickets, as well as the online Store at IHT where Organizer / Seller sells Tickets;
Organizer / Seller: the natural or legal person who creates an Event at the IHT site, produces and / or organizes and is responsible for it, with whom IHT enters into an agreement relating to an Event, or to whom IHT makes an offer for this purpose;
Customer : the natural or legal person who purchases a Ticket from the Organizer / Seller;
Ticket / E-ticket: the document that serves as an admission ticket for an Event, including electronic Tickets;

Personal data that we process

IHT processes your personal data because you use our services and / or because you provide them yourself. Below is an overview of the personal data we (can) process:
- First and last name
- Gender
- Date of birth
- Address data
- Phone number
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via privacy@ihavetickets.nl, then we will delete this information.

For what purpose and on what basis we process personal data

IHT processes your personal data for the following purposes:
- Handling your payment
- To call or e-mail you, if necessary to carry out our services
- inform you about changes to our services and products
- To deliver goods and services to you
- To check your age if necessary
- IHT also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

Automated decision-making

IHT does not take decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without a person (for example an employee of IHT) sitting in between.

How long we store personal data

IHT does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. Your data will remain on our server until Organizer / Seller archives the event or up to 1 month after the event expires, after which the event is automatically archived and your data is automatically deleted from the server.

Sharing personal data with third parties

IHT will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

IHT only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by IHT and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to privacy@ihavetickets.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request. IHT also wishes to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

IHT takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or that there are indications of abuse, please contact our customer service or via privacy@ihavetickets.nl